Cargo Claims Prevention


  • Containers are not designed to withstand ingress of water etc or left standing in water for long periods of time.
  • Kindly ensure that the locking bar is in order so that the doors can be closed properly.
  • Exterior of container:
    There should be no holes etc on the roof and side panels of the container.
  • Interior of container:
    The container should be odourless and clean. Please also check integrity of the container floorboard.


  • The cargoes have to be properly packed and lashed within the container so as to prevent cargo movement during transportation.
  • There should be an equal distribution of weight within the container.
  • For reference, click here for guidelines on carriage of reefer cargoes.
  • After stuffing, please close the container properly and seal it with your given seal.


What should you do if you receive your cargoes in a damage/loss condition?

  • Contact your insurance company if your cargo is insured and carrier and/or carrier?s agent immediately to arrange for a joint survey.
  • You are advised to cease unstuffing operations if damages/loss are found and await instructions from the attending PIL?s and/or PIL agent?s surveyor.
  • Notice of damage/loss has to be lodged within three days upon taking delivery of the container, see Bill of Lading Clause 9.

Documentations Required for Claims Submission

You are advised to forward the following requisite documents in order for us to process and review your claims further:

  • Copy of PIL's Bill of Ladings and/or seaway bill (front and back)
  • Claims Statement showing detailed calculation of claims.
  • Survey report with coloured photos
  • Original cargo invoice(s)
  • Packing List(s)
  • Customs declaration
  • Export/Import declaration
  • Disposal Certificate(s)
  • Salvage Invoice(s)

Please submit your fully documented claims to the respective PIL's agents whom would direct your claims to PIL's Headquarters for further processing.